360 degree feedback

Customisable feedback platforms with limitless funcationality, and expert support.

Are you looking to introduce 360 degree feedback? Our powerful feedback platform offers you a long list of features as standard. Alternatively, if you wish to replicate an existing process or have complex requirements, we can create custom feedback tools to meet your exact needs. And, because we aren’t just a software provider, what you get from us goes far beyond the platform. You’ll benefit from dedicated expert support to design and implement your programme. Then, after each feedback cycle, we can guide participants on action plans, offer coaching or any other development support needed. So, whether you need a simple 360 feedback tool for a small group of leaders or an enterprise-scale programme, we can help. That’s why we’re chosen by so many top companies.

Designing a programme that fits

We know that for 360 degree feedback to be effective, it must be designed to fit your business. So while we can offer access to question banks, we suggest creating a tailored questionnaire that’s based on your values and competencies. This design process may involve the following:

  • Questionnaire review (of anything used previously)
  • Stakeholder interviews/other context gathering
  • Questionnaire working session
  • Employee validation panel/s
  • Creating levelled questionnaires (based on levelled frameworks)

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Configurable or fully custom feedback platforms

Philips 360 feedback system login page

We believe (and we’ve been told) that our feedback platform offers unrivalled flexibility. And, if you need something truly unique, we can scope and build a custom tool to order. Here’s a list of selected features we offer you:

  • Fully branded online tool
  • Multiple levels of access (participants/administrators)
  • Single sign-on
  • Live data feed
  • Questionnaire builder
  • Self-registration
  • Simultaneous feedback.

Want to look around our 360 feedback platform?

Feedback tools users will love

Custom 360 feedback platform hub page

Our tools are really intuitive offering your participants and admin users a number of features to make their lives that little bit easier. These include:
(For participants)

  • Select and invite feedback providers
  • Complete a self-questionnaire
  • Get support and guidance on the process
  • Mobile-enabled completion

(For admin users)

  • Manage user details and add people to the system
  • Launch a feedback cycle
  • Monitor completion, in real time
  • Library of email templates

Powerful reporting at your fingertips

ETS 360 feedback summary report example

It’s so important to make it easy for participants to access, interpret and act on their reports. So that’s what we do. And we can also configure your tool to enable reporting at other levels. Here’s some of the reporting features and types we offer:

  • Guidance on interpreting results
  • Helpful summary of key findings
  • Breakdown of verbatim comments
  • Detailed breakdown of results
  • Easily downloadable report output (PDF)
  • Aggregate reports
  • Snapshot reports

Expert support to drive change

HR people reviewing employee survey results on a tablet

To really maximise the benefits of a 360 process, you need to support participants after they get their feedback. Now, this can look very different from one organisation to the next but some of the ways our experts can help include:

  • Feedback facilitation workshop
  • HR training (train-the-trainer on feedback facilitation)
  • One-to-one feedback facilitation with participants
  • Personal development coaching
  • Tailored leadership and management development initiatives.

We are trusted by lots of top companies

After much research, we felt ETS was best equipped to help us. As well as the flexibility of their 360 tool, what we’ve come to value most is how responsive and helpful their team is – working with them feels like a real partnership.

Director of Organisational Development & Talent, Penguin Random House

Our other products & services

Recommended resources

360 degree feedback tools: A comprehensive guide for HR buyers

In this guide, we outline a range of criteria, considerations and questions for prospective buyers of 360 feedback programmes. This should provide a solid basis for a brief.

360 degree feedback rating scales: What’s best practice?

This article explores different types of 360 degree feedback rating scales commonly used and considers the scenarios when each of them is most suitable.

How can you ensure 360 feedback always offers great value for leaders?

If 360 feedback is to offer real value to leaders, it’s imperative the process is freshened up to ensure its strategic relevance. Here we highlight three key design considerations for questionnaires.

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